DEPOSIT – To secure a booking, a 50% deposit is required at time of booking via credit card, with the balance due and payable 7 days prior to your stay. Credit cards accepted are Mastercard, Visa (2.2% surcharge applies) or Amex (3% surcharge applies). With all EFT (electronic funds transfer) payments, payment must be received and cleared in our bank account before a booking will be confirmed.
BONDS – For Chatelaine or Varenna, a $1,000 refundable bond is required when balance of payment is due and payable 7 days prior to your stay.
For Leura Rose or The Gatsby, a $750 refundable bond is required when balance of payment is due and payable 7 days prior to your stay. Bond is refunded to the credit card provided within 7 days of your departure, less any costs for breakages or damage to the property.
For Strawberry Patch, a $500 refundable bond is required when balance of payment is due and payable 7 days prior to your stay. Bond is refunded to the credit card provided within 7 days of your departure, less any costs for breakages or damage to the property.
The person making the booking is responsible at all times and will be charged accordingly. Where full payment has not been received for a specified booking 7 days prior, we reserve the right to cancel the booking, with any payments received be forfeited to Mountain Whispers™, and the intended dates released. It is the guest’s responsibility to ensure adequate funds are available on their debit/credit cards to cover the length of their booking, including the bond.
Where cancellation of a booking is requested, a minimum of 14-days written notice prior to your accommodation commencement date is required to ensure that your payment is returned to you, less $75 administration fee. Where written notice is provided less than 14 days, your payment may be forfeited. In these situations, genuine attempts will be made to re-book for the same period of stay and where re-booking can be secured, your payment will then be returned to you, less $75 administration fee (per property). It is highly recommended that travel insurance is purchased to cover your stay to avoid any disappointment. Where you do not arrive, all payments received to confirm your booking will be forfeited to Mountain Whispers™, and the intended dates released.
CHECK-IN / CHECK-OUT
Your accommodation commences from the designated check-in time of 1400hrs on the commencement date of your booking and is completed at the designated check-out time strictly of 1000hrs on the departure date of your booking. If a later checkout has been agreed to, this will be reflected in your Guest Letter left for you. Please respect the fact that the property must be cleaned and prepared in the same manner in which it was presented to you for the next group of guests.
So that we can ensure that these standards are met at all times, sufficient time is required to enable us to do this. The cleaner will be at the front door at 10:00am sharp to commence her cleaning, so please ensure that the property is vacated by this time to avoid any embarrassing situations. Alternative times may be mutually arranged if other bookings permit. If, for any reason, you are late in arriving within the period you have booked, the full cost of the entire booked period is payable. No refunds will be made.
Smoking is NOT permitted inside the boundaries that comprise the accommodation properties of any Mountain Whispers’™ property. We are NON-SMOKING properties.
MINIMUM BOOKING PERIODS
Minimum booking periods apply. There is a minimum stay of 2 night’s mid-week or weekend with a minimum of 3 nights over long weekends.
ACCIDENTAL DAMAGE & BREAKAGE
We wish our guests to stay in a relaxing atmosphere and free of worry. We acknowledge that accidental breakages can occur during handling of glassware and crockery, however, we advise that where other damage occurs such as to furnishings and fittings, we reserve the right to charge guests with the costs of replacement, repair, cleaning or otherwise bringing furnishings and fittings back to their condition prior to damage. Please be advised that all breakages and/or damage are required to be reported prior to check out.
CONDITIONS OF STAY
It is a condition of stay that all guests of any Mountain Whispers’ cottage leave the property in a clean and tidy condition. Great pride and effort is taken in preparing and presenting my Mountain Whispers’ properties for your stay to ensure it is a memorable experience. In return, it is requested that you respect the condition of the property, both internally and externally, and return it, at the end of your stay, in the same state in which it was presented to you.
No furniture whatsoever is to be moved. All kitchen utensils, including crockery, cutlery, glasses, pots and pans are to be cleaned and returned to their appropriate place – a dishwasher is provided at each property. Please ensure that no leftovers are left in the fridge/freezer, if you don’t want them, please throw them out. Please ensure that no leftovers, oil or fat residue is poured down the drain. This has happened in the past and clogged up the drain – plumbing costs are very expensive! Garbage is to be taken out. Should the BBQ be used, please ensure it is cleaned after use.
Mountain Whispers™ reserves the right to charge guests for any costs of additional cleaning if this condition is not met and/or if additional rooms have been used during your stay (other than the rooms paid for when a booking is made and confirmed). Use of other bedrooms, other than the one requested and paid for, will incur an additional fee of $50 per each room occupied. Where additional cleaning and laundering is required, a $35 per hour (midweek) and $50 per hour (weekend) fee will apply.
All Mountain Whispers™ properties are kept safe and secure by 24/7 back-to-base security alarm monitoring. Should you experience any issues with the alarm at any time during your stay, contact the owner of Mountain Whispers™ 1300 721 321 as a matter of urgency. Should the need arise whereby a security guard has to patrol the property due to the lack of the guest not notifying Mountain Whispers™, a $75 call out fee will apply. This fee is payable by the guest and will be charged accordingly.
PARTIES / DISTURBANCES
Under no circumstances are parties of any nature to be held within the premises or externally without authorisation and written agreement from Mountain Whispers™. No loud music externally or disturbances of any nature to the surrounding neighbours is to be conducted.
Children under the age of 12 are not permitted at any Mountain Whispers’ properties unless mutual agreement has been made to by the owners. Children 12 and over will be charged at the adult rate.
Pets or animals of any description are NOT permitted within the boundaries of any Mountain Whispers’ cottage.
Your act of providing your credit card details constitutes your agreement to our Terms and Conditions and provides your authorisation to Mountain Whispers™ to charge your credit card for any costs associated with damage, breakage, or cleaning/laundering costs as outlined above.
The term “Mountain Whispers™” refers to the owners of this property and/or any accommodation booking agencies used by the owners.